Our vision is to be the leading consultancy helping organisations deliver effective, consistent, and sustainable coaching to operational staff and management which delivers rapid financial return.
Since forming in 2010, Ennovate have been on a journey to build relationships with business leaders who are interested in transformative change. While we are focussed on behavioural change, we have a bias toward implementing programmes based on strong scientific principles and delivering objectively measurable outcomes. We believe that people learn most from careful observation of their own work; we provide the tools to observe, the techniques to learn, and the motivational frameworks to sustain change.
Our specific programme focus is on remote service delivery whether through telephony Contact Centres, email or webchat. We have extensive case studies and references for improving Net Promoter Scores (c), Customer Effort scores. We have strong references for work we have delivered to significantly uplift sales results. We compliment our operational sales and service offers with a strong senior team alignment and strategy development facilitation service.