Leave Capability Behind; Coaching Works; Environment drives Behaviour

Our strategy is to be the go-to change management consultancy for delivering step-change in contact centre performance across Ireland and the UK.

Since forming in 2010 we are on a journey to build long-term relationships with business leaders who are interested in transformative change and want to build new capability into their organisations.

Our mission is to create shareholder value for our clients by harnessing the power of customer and employee endorsement.

Core Values

Leave capability behind; Many consulting companies deliver projects with good results. We are committed to delivering a great results that also last. Our clients are testimonial to our success in this promise.
Tell it as it is. Bring clear, concise, simple, uncomplicated and open advice with care and empathy to clients.
Work shoulder-to-shoulder with clients. Be part of their team and do what it takes to get the job done.
Deliver sustainable solutions, not pilots -- leave permanent, sustainable improvements in operation

Our Promise

We only take on projects where we can make a real difference
We fully align our fees to the value we deliver
We design our exit strategy from the outset