The Leadership Team

Cormac Murphy

Managing Partner

Cormac is a partner in Ennovate -- He says of himself:

I get the chance every day to work with our customers to help them deliver their vision for their business.  I am particularly committed to helping organisations create new structures that cause behaviour change to stick.  Having worked in change consulting for 20 years, I have seen many project examples where change is immediate, impactful, but unfortunately transient.  Using our 5 Practices of Transformation, I believe we have a better track record than most in designing and implementing operational systems that bring our customer’s strategic direction to life and that also have the supports in place to keep that changed operation working after we go.  Creating permanent change is harder than getting fast results – but for me, much more satisfying.

Gillian Jennings

Director of Group Coaching

Gillian is an experienced insurance professional and group coach.  Gillian has implemented Learning Teams in Aviva and in AIB in recent years and is an expert in the design of group coaching programmes.

Sean O'Connor

Associate Director of BPO procurement advisory

Sean is an Ennovate associate and is an expert in BPO advisory services.  Coming from 30 years in the BPO industry with leadership roles in Firstsource, Infosys, Sean has deep insight into the operational drivers that matter at senior levels of a BPO and the metrics that matter to clients.  Sean has led the business operations of BPO's and has also led on the internal consulting side of operations to reduce costs while improving service.  As we transition to a world where BPO's will increasingly differentiate by how they integrate generative AI into their offerings, a key challenge will be the design of contracts which incentivise BPO's to cut headcount and costs over the lifetime of a contract by using technology.  It can be commercially difficult to create the right incentives to drive appropriate behaviours over the lifetime of the contract.  Sean is a thought leader in this space and is expert in providing subject-matter-expertise in public-sector and utility procurement processes.