Financial Services

Ennovate were asked by a large Irish bank to help transform their complaint handling department. 

This department took complaints from branches, direct banking and all customer facing departments across Ireland. 
Ennovates approach had a significant impact on complaint handling conversations and subsequent customer satisfaction.

Conor Maguire; Senior Manager Customer Care & Head of Complaints at AIB

 “The FirstLineCoach.com solution from Ennovate is really unique.  We now have visibility of all the coaching going on across our complaints department. 

Ennovate are great to work with and they take the time to explain things thoroughly.  They offered solutions, tools and great insights that helped us quickly identify what really mattered in customer conversations, they helped us make changes that stuck.

Ennovate’s expertise has been instrumental towards a rise in our customer satisfaction.”

IOB Future of Finance Award in the Culture Transformation Category 2024
AIB win Institute of Bankers award